Assignee drop down picker Jira error

Hi,

When any users on JIRA (server) including admin, try to use the assignee picker error displayed. Can click on assignee me this works and typing in a name works?

Error

The JIRA Server was contacted but has returned an error response. We are unsure of the result of this operation. 


More detail:

An error occurredHide… 

Please try refreshing the page, or contact your administrator / Atlassian Support if the problem continues.

Environment

Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/51.0.2704.106 Safari/537.36

Stack trace

2 answers

Hey Kevin!

Hilariously, I ran into this exact issue on one of my instances today.

What it turned out to be was the name in the Assignee field was not the actual user object; instead it was some value that this pluginhad inserted into the field without validation.  The fix for us was to clear the field manually, (you can probably use a post function to do this), then try and figure out why the plugin was inserting bad data in the field.  Haven't figured out that part yet.

Good luck!

We needed to change the usernames of all users to match with other system logins.

After doing so, and reindexing the database, we had this error appear whenever trying to select a person to assign an issue to (clicking the down arrow at the right of the field).

We went to the addons configuration screen and turned on safe mode (disabling user addons) - this did not solve the issue.

Any suggestions for what else to try?

Suggest an answer

Log in or Sign up to answer
Atlassian Community Anniversary

Happy Anniversary, Atlassian Community!

This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.

Read more
Community showcase
Julia Dillon
Posted Tuesday in Jira

Tell us how your team runs on Jira!

Hey Atlassian Community! Today we are launching a bunch of customer stories about the amazing work teams, like Dropbox and Twilio, are doing with Jira. You can check out the stories here. The thi...

229 views 1 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you