Assignee Field

How can I set it up so whomever access a ticket first it will automatically be assigned to them?

1 answer

1 accepted

1 vote
Joe Pitt Community Champion Jun 10, 2016

I presume you leave it unassigned at creation time, correct? You'd need a script to run and being in the cloud you don't have access to scripting.

I would say that Service Desk automation might help, but even that won't pick up "person looked at an issue"

Is there no plugin/scripting allowed in the cloud?

Server add-ons are not allowed on Cloud, except for the pre-selected list of ones Atlassian are willing to support there.

You can install Connect add-ons, but the structure for those is quite limiting and there's nothing really resembling a scripting add-on for them. 

My mob include Jamie Echlin, the writer of Script Runner (for server), and he's looked at doing it on Cloud.  I'm not going to pretend I understand half the limitations, but one example of why SR for JIRA Cloud has not been done is that there's no way for it to do Conditions or Validators on transitions, it can only do post-functions.  The Cloud/Connect API simply doesn't expose enough power to allow for much scripting.

 

Suggest an answer

Log in or Sign up to answer
Atlassian Community Anniversary

Happy Anniversary, Atlassian Community!

This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.

Read more
Community showcase
Posted 6 hours ago in Jira

We want to know what Jira Service Desk apps you're using!

Hi Community! My name is Amir and I’m on the Jira Service Desk product marketing team at Atlassian. Our team would love to understand how you’re leveraging our ecosystem for Jira Service Desk. Wha...

24 views 0 4
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you