Currently having an issue with the "Outlook Integration for JIRA" plugin when the Assignee field is not populating when creating a JIRA from email, even though the Assignee field appears to be populated in the plugin's embedded browser when creating the JIRA issue.
Currently using plugin with the following specs: Internet Explorer 11,Outlook 2010 and ver 18.104.22.168 of the Outlook Integration for JIRA plugin.
Screenshots of the procedure I'm using to create JIRA tickets from emails can be found here:
Plugin log is here (debug mode enabled):
Screenshots of plugin settings can be found here:
Any assistance you can provide would be appreciated.
if the embedded browser shows the assignee field to be correctly set then JIRA's Create Issue Workflow Postfunctions are probably modifying that value.
Hint: Do you have a valid license or an evaluation license? If you obtained a valid license, you can always create a support call using the "Request for Service" tab (right hand side) at our catWorkX Confluence:
could you solve the issue? We tested several scenarios, the field is populated and the assignee is set properly. As Holger already mentioned a postfunction could change the assignee.
Hello Community 🤗 I’m Nikhil, a Product Manager on the Jira Cloud team working on performance improvements. Performance is an ongoing journey and we continue to invest heavily in it. We under...
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