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Assignee 'Failed to Retrieve User 4545345-- etc

Anyone else seeing this? 
All of our user names are appearing with 'Failed to Retrieve Users' - Failed to Retrieve User 557058:2c31c8ba-6f1a-445b-af5c-56- 

How to resolve it?  

1 answer

1 accepted

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Answer accepted
Andy Heinzer Atlassian Team Oct 21, 2019

Hi Teodora,

Sorry for the inconvenience.  You are not alone in seeing this error, many Jira Cloud users are reporting the same problem.  You are seeing this error due to an incident we are tracking in

When this has been resolved I do expect that statuspage to be updated to reflect this.



Hi Andy, 

Thank you for your reply. I can confirm that the issue has been resolved now. 


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