A question for you.
I'd like to automatically assign to a specific user "1" all the ticket created by a specific user "2". Other user should be able to assign their tickets to whoever they want. I've tried to find a way to do that in the post functions but so far I'm hitting a wall.
How about a transition that validates if Assignee is user 2, is set to run automatically, and has a post function of assigning to user 1. Automatic running of transitions is something I've done regularly but not with cloud version and I had to be administrator to start it because I had to edit the XML version of the workflows.
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