Assign: User pick list shows users who are not in jira-users group

We have users who are inactive and not associated to any group or role, not even to jira-users group. Not all, but some of them still show up in the Assignee pick list. Any ideas, anybody?

Thanks in advance

2 answers

1 accepted

The guys at Atlassian found out that it is a bug and reported it as JRA-29053. This is what happens:

Steps to reproduce:

  1. create a new group called "testgroup"
  2. create a user called "vicky" in the Internal Directory. Associate the user to group "testgroup"
  3. in the Permission Scheme, associate the group "testgroup" to the Assignable User permission.
  4. create a new issue and try to assign it to the user "vicky". Issue can be assigned to "vicky".
  5. create the Internal with LDAP Authentication directory
  6. create a new user called "vicky" in the delegated directory. This user not member of group "testgroup"
  7. arrange the directory sequence so that the delegated directory on top
  8. in the user list, user "vicky" from the delegated group will not have the group "testgroup"
  9. create a new issue. Then, try to assign to the user "vicky". Vicky is listed in the Assignee field. But, it will throw error that "vicky" can not be assigned.

From the test, it's seems that the Assignee field is retrieving the user "vicky" from the internal directory instead of the delegated directory.

0 votes
Thomas Schlegel Community Champion Jun 20, 2012

Hi Evelin,

please check the permission scheme of your project, especially "assignable users". Maybe they are registered there directly, not as group or role-members.

Best regards

Thomas

Hi Thomas,

Thank you for your answer. Yes, I had already checked the permission scheme, and there are only groups (but not the Anyone group), and no single users.

Cheers, Evelin

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

3,087 views 13 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot