Assign User - (Specified user does not exist or you do not have required permissions)

Paul Konen October 29, 2024

I wish to use the Assign User action in automation using a smart value

This smart value comes from a cascading list.

The value appears valid in the log for debugging  'First Last'

The assign issue action in the log shows

(Specified user does not exist or you do not have required permissions)

 

3 answers

1 vote
Aaron Pavez _ServiceRocket_
Community Leader
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October 29, 2024

Hi @Paul Konen 

The error (Specified user does not exist or you do not have required permissions)  is due a permissions.

Check the project permissions -> Assignable user

Assignable User
Users with this permission may be assigned to issue

Without it the user cannot be set as Assignee. Use the permission helper to check the user permissions on your project.

Regards

Paul Konen October 30, 2024

I think I see it now.  The automation bot doesn't have the right permissions.

 

JIRA_Permission_Helper..jpg

0 votes
Paul Konen October 30, 2024

Not an answer but continuing how to resolve.

Created a new user that belongs to the group and is a part of the Service Desk Team role as indicated by the above picture.  Assigned that user to be the Actor for the automation rule.

Initially the automation rule would fail on Re-Fetch the issue after Delay.

Added user to Administrators role and that cleared the Re-Fetch issue.

However, it still fails the Assign User in automationJIRA_Assign_User_Failure.jpgJIRA_Assign_User.jpgJIRA_Permission_Helper_2.jpg

0 votes
Chi Am _Addon-Solutions_
Atlassian Partner
October 29, 2024

Hi @Paul Konen

Are you trying to assign him via his @mail or his account id?
You also need to check the "Assignable user" permission in your authorization system

permission-user.png

Paul Konen October 30, 2024

I trying to assign case via account id. 

I can assign manually via the console, but would like the automation to do the work if the reporter selects the user.  That selected user is NOT using the ASSIGNEE field but rather a custom field using a cascading select list because the ticket could be assigned to a group for assignment later.

Here are my current permissions.

JIRA_HIT_Permissions.jpg

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