UPDATE - thanks to all the people who have contacted me about this. We now have a great group of visually impaired JIRA users who are helping us to improve our accessibility, and an internal accessibility group. If you have accessibility questions or feedback, please send them to firstname.lastname@example.org rather than directly to me, as my role has changed. Thanks!
Hi folks! I'm the JIRA QA Team Lead and I have recently been spending my 20% time investigating improving the accessibility of JIRA for visually-impaired users.
As QA, one important part of my role is user advocacy. When it comes to visually impaired users, I haven't been giving these users' needs the attention they deserve during feature development - not maliciously, but through ignorance.
I have been doing my resesarch, and there are hundreds of pages and tools on the web about the technical specifics of the various accessibility standards, but what I'm missing is the information about what it's actually like to use JIRA non-visually, what pain points users are experiencing, and what the daily impact of not fixing these issues is.
Of course, I can install screen-reading software and explore, but I would prefer to meet the needs of real people, rather than arbitrarily decide for myself what people need and then deliver that.
So, if anyone here is, or knows a visually-impaired JIRA user, and is willing to assist me in understanding this portion of our userbase, I would greatly appreciate your assistance. (NOTE: As per comment above, this is no longer the case. Please do not contact me directly about this. Thank you!)
I know a blind JIRA-user. She is using our Ticketing-System with a screenreader (Jaws) and a braille-line.
We tried to help her by configuring and installing a keyboard-shortcut plugin. But that interferes with the screenreader which has its own keyboard-shortcuts. So she has to enter a three key sequence to make a shortcut happen in JIRA.
To be honest I am not sure if she is willing to get in contact with you personally. But maybe I am able to search my notes and talk to here again to give you a better and updated list of problems she has.
I know this thread is very old, but if it is still relevant we have a blind person at my office, and we are using JIRA, he is also having major issues with it. Especially as we are using it for agile, and he currently has no way of completing or reading tasks in a decent manner. I will be looking to see if I can use your API acess to solve this, but it'd be great if it was part of JIRA itself.
Atlassian Summit is an excellent opportunity for in-person support, training, and networking.Learn more
Hello! I'm Rayen, a product manager at Atlassian. My team and I are working hard to improve the trial experience for Jira Software Cloud. We are interested in talking to 20 people planning t...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs