Approve Jira Service Desk issue through REST API

Jason Pfeifer August 25, 2016

Is there a way to make a transition from "Awaiting approval" to "Awaiting implementation through the REST API for an issue that was created in JIRA Service Desk?   I tried to update customfield_10022 which contains the status, but this was not allowed.

Thanks

1 answer

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Gerry Tan
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
August 25, 2016

Hi Jason, sorry we don't yet have public REST API to approve JSD requests. You can use our internal API but it's not Connect compatible and might change in the future:

Firstly obtain the approvalId from the UI (eg: $(".js-portal-approval-action").attr("data-approval-id")), then send a POST request to https://myinstance.atlassian.net/servicedesk/customer/approval/{approvalId}/approve (require a session cookie or basic auth)

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