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Application link between Confluence and Jira not working

Antoine Berry Community Leader Dec 16, 2019

I cannot get application link between Jira and Confluence to work since I upgraded to HTTPS (port 8443). I am using a keystore referenced in the server.xml file. I added Confluence's certificate in the Jira keystore (and vice versa).

Here is the error message from Jira : 

image.png

With the associate log error : 

Unable to perform a request to: https://jira-agile.fr.cly:8443/rest/gadgets/1.0/g/messagebundle/en_US/gadget.common%2Cgadget.average.age
javax.net.ssl.SSLHandshakeException: sun.security.validator.ValidatorException: PKIX path building failed: sun.security.provider.certpath.SunCertPathBuilderException: unable to find valid certification path to requested target
	at sun.security.ssl.Alerts.getSSLException(Alerts.java:192)
...

And the error message in Confluence : 

image.png

It looks like a certificate error, maybe have I missed a step ?

1 answer

1 accepted

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Answer accepted
Alexis Robert Community Leader Dec 16, 2019

Hi @Antoine Berry , 

 

there is actually a KB for this exact error : https://confluence.atlassian.com/kb/unable-to-connect-to-ssl-services-due-to-pkix-path-building-failed-error-779355358.html

Basically, you need to import your SSL certificates in your JVM trust store, you can follow this documentation to do this : https://confluence.atlassian.com/kb/how-to-import-a-public-ssl-certificate-into-a-jvm-867025849.html

 

Let me know if this helps, 

 

--Alexis

Antoine Berry Community Leader Dec 16, 2019

Thanks Alexis, that worked! I definitely checked that KB but was unsure what to do since I was already using a keystore. :)

I have another question on how to run on port 443 if you want to check.

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