Application link between Confluence and Jira not working

[Antoine Berry]

I cannot get application link between Jira and Confluence to work since I upgraded to HTTPS (port 8443). I am using a keystore referenced in the server.xml file. I added Confluence's certificate in the Jira keystore (and vice versa).

Here is the error message from Jira : 

With the associate log error : 

Unable to perform a request to: https://jira-agile.fr.cly:8443/rest/gadgets/1.0/g/messagebundle/en_US/gadget.common%2Cgadget.average.age
javax.net.ssl.SSLHandshakeException: sun.security.validator.ValidatorException: PKIX path building failed: sun.security.provider.certpath.SunCertPathBuilderException: unable to find valid certification path to requested target
	at sun.security.ssl.Alerts.getSSLException(Alerts.java:192)
...

And the error message in Confluence : 

It looks like a certificate error, maybe have I missed a step ?

[Alexis Robert · Accepted solution]

Hi @Antoine Berry , 

there is actually a KB for this exact error : https://confluence.atlassian.com/kb/unable-to-connect-to-ssl-services-due-to-pkix-path-building-failed-error-779355358.html

Basically, you need to import your SSL certificates in your JVM trust store, you can follow this documentation to do this : https://confluence.atlassian.com/kb/how-to-import-a-public-ssl-certificate-into-a-jvm-867025849.html

Let me know if this helps, 

--Alexis

[Antoine Berry]

Thanks Alexis, that worked! I definitely checked that KB but was unsure what to do since I was already using a keystore. :)

I have another question on how to run on port 443 if you want to check.