Application access License usage ccount, what does it mean?


My CTO asked me to explore the following in the Admin Application Access page:

License usage

JIRA Software
45 used of 2000
47 used of 2000

Our license for Jira and Confluence is supposed to be a 50 user license and the billing estimate doesn't reflect a 2000 user license so I'm assuming this is some kind of internal Atlassian limit or something of the kind. Could somebody please confirm? We would rather not have to pay a crazy bill because of an issue or oversight.



1 answer

0 vote

Hi Charles,

The count you see reflects the active users to available users. From what you're seeing it appears you have 45 JIRA users and 45 Confluence users with a 20000 user license.  I thought about that being internal too but I have not seen that and an evaluation license would show unlimited instead of a specific number.

I see that you don't have a 2000 user license so I have created a ticket on your behalf with our Customer Advocates and they will be in touch with you soon to help you figure out why JIRA is reflecting a 2000 user license.




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