Anonymous access to JIRA service desk customer portal

Hi,

I want to have the JIRA service desk customer portal to be public (anonymously accessible), but I don't want to let anyone browse potentially confidential issues in the service desk project from other customers (where they attach logs etc. which might contain confidential information).

It looks like there is no way to achieve this which is kind of sad because for me this is one of the main features of a service desk to give users the chance (without the need to register themselves!) to get help first by browsing the existing knowledge base in the customer portal without having to create an issue.

But I could live with the fact that everything has to be public for service desk to achieve this. So I added the browse projects permission for the group Anyone to the service desk project. No I can browse issues anonymously by using the URL https://account.atlassian.net/projects/SERVICEDESK/issues but I cannot access the customer portal without logging in at https://account.atlassian.net/servicedesk/customer/portal 

Is there a separate setting to achieve anonymous access to the customer portal? If this would work, then I could try to use issue permissions (only allow to access the issue by the creator and admin) to achieve my original goal to not allow others to see issues by a specific customer.

Thanks in advance,

Michael

4 answers

2 votes

There is below feature request open to have anonymous access to the customer portal (and/or to the help center):

https://jira.atlassian.com/browse/JSD-1030

 

Please vote and watch it to follow its progress.

Did you ever get an answer to this? It seems very odd that the customer portal necessitates someone to login since self-service is the key to improving productivity for the Service Desk.  Without this, the only way customers can get help is to email which gives them no improvement (when they start the reporting process) over what they are currently doing.

Are there any other recommended strategies for having a public portal for problem reporting and self service?

Send me your email if you want an early access to a plugin that enables this. colin at tributech.com.au

what is the pricing of this AddOn? /Krister

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted Sep 25, 2018 in Jira

Atlassian Research Workshop opportunity on Sep. 28th in Austin, TX

We're looking for participants for a workshop at Atlassian! We need Jira admins who have interesting custom workflows, issue views, or boards. Think you have a story to sha...

463 views 7 5
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you