I want to have the JIRA service desk customer portal to be public (anonymously accessible), but I don't want to let anyone browse potentially confidential issues in the service desk project from other customers (where they attach logs etc. which might contain confidential information).
It looks like there is no way to achieve this which is kind of sad because for me this is one of the main features of a service desk to give users the chance (without the need to register themselves!) to get help first by browsing the existing knowledge base in the customer portal without having to create an issue.
But I could live with the fact that everything has to be public for service desk to achieve this. So I added the browse projects permission for the group Anyone to the service desk project. No I can browse issues anonymously by using the URL https://account.atlassian.net/projects/SERVICEDESK/issues but I cannot access the customer portal without logging in at https://account.atlassian.net/servicedesk/customer/portal
Is there a separate setting to achieve anonymous access to the customer portal? If this would work, then I could try to use issue permissions (only allow to access the issue by the creator and admin) to achieve my original goal to not allow others to see issues by a specific customer.
Thanks in advance,
Did you ever get an answer to this? It seems very odd that the customer portal necessitates someone to login since self-service is the key to improving productivity for the Service Desk. Without this, the only way customers can get help is to email which gives them no improvement (when they start the reporting process) over what they are currently doing.
Are there any other recommended strategies for having a public portal for problem reporting and self service?
Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...
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