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Ion Butuc October 10, 2024

Please reach out to me , the main admin left the company now we having issues loading the main page viewing the tickets.

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Marc - Devoteam
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October 10, 2024

Hi @Ion Butuc 

This the Atlassian Community and we can't access you instance.

Only Atlassian can help you out in this case.

Raise a support issue via https://support.atlassian.com/contact/#/ , but only an admin can do this.

@John Funk or @Hans Polder _Devoteam_ can you raise this at Atlassian, or make them aware and have support contact @Ion Butuc 

Ion Butuc October 10, 2024

I am the new admin and i can log in to the old admin account.

Initially i made myself admin then removed his access and some boards view got broken how to fix it.

Is someone i can call to help or do a teams call?

 

Marc - Devoteam
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October 10, 2024

Hi @Ion Butuc 

Simple solution is to re-enable the old admins account.

Check all the boards and set yourself there as well, then disable the old admins account again.

Ion Butuc October 11, 2024

How do I add myself to the board?

I am new to this.

Ion Butuc October 11, 2024

Now on old admin the Project view is changed as well.

Ion Butuc October 11, 2024

The automatic email reply with the ticket number is not working.

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