Hey, since we are planning to improve our Service Desk and Knowledge Base quality I wondered if we are able to take a look at how our users interact with JIRA and Confluence.
My main concern for now is to find out what people are searching, that way I could categorize what matters most to our users right now and which search terms they are using to get it.
Ideally I would like to additionally see, which links they clicked. I know that I am able to view the most clicked pages of a space and which pages received the most likes, however I failed to find a combination.
Since we are operating in a closed system I am unable to use Google Analytics I'm afraid.
Any thoughts on this?
Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...
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