Am I able to track how my users interact with Jira and Confluence?

Hey, since we are planning to improve our Service Desk and Knowledge Base quality I wondered if we are able to take a look at how our users interact with JIRA and Confluence.

My main concern for now is to find out what people are searching, that way I could categorize what matters most to our users right now and which search terms they are using to get it.

Ideally I would like to additionally see, which links they clicked. I know that I am able to view the most clicked pages of a space and which pages received the most likes, however I failed to find a combination.

Since we are operating in a closed system I am unable to use Google Analytics I'm afraid.

Any thoughts on this?

1 answer

Hi Marc,

 

You could try out PIWIK (http://piwik.org), this enables a lot of user tracking, and can be hosted internally.

Suggest an answer

Log in or Sign up to answer
How to earn badges on the Atlassian Community

How to earn badges on the Atlassian Community

Badges are a great way to show off community activity, whether you’re a newbie or a Champion.

Learn more
Community showcase
Published Thursday in Jira

Meet the AUG leaders of Northern Virginia

@Rachel Wright (Jira Genie), @Billy Poggi (AUG NOVA, DC), and @Dana Jansen (Confluence Queen) are just some of the folks that lead one of the world's most active Atlassian User Group (AUG)....

124 views 4 9
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you