Allowing outside clients to add issues to backlog?

Hello there,

one of my client would like to have access to his project in JIRA and he would like to add issues to the project.

I shall notice, that he is not from our company, he's an outside client. 
Is there a possiiblity to grant him a permission to add ONLY bugs to our backlog?  
and is it a common action to allow clients to add issues?

regards,
Piotrek Zwierzyk 

2 answers

I have two main user groups in JIRA:  jira-users and jira-vendors.  All internal employees belong to jira-users; and all external belong only to jira-vendors.

Then I provide access to those users via permission scheme/project roles to the relevant project.

NOTE:  you will need to map both groups to the global permission, JIRA Users, so that they can log in.  (In JIRA 7, login access is provided via Application access in the User management admin section.)

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

2,811 views 11 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot