Create
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Products
See all
Community resources
Top groups
Explore all groups
Community resources
Learn
Community resources
Events
Community resources

Allow all statuses to transition to this - How do you handle re-opening?

David Yu
David Yu May 29, 2015

The feature to allow all transitions to a status seems like a great idea. Makes it easy to build workflows that can drop into any state for simple workflows.

However, it falls short when an issue is resolved, and you need to re-open it. How does one clear out the resolution?

By even adding one status that accepts all transitions, it allows a user to re-open an issue without clearing the resolution unless you completely disable editing while an issue is closed.

Answer
Watch
Like Be the first to like this
604 views

1 answer

1 vote
Udo Brand
Udo Brand
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
Get recognized
May 29, 2015

Use a post function to clear the resolution (e.g. https://jsutil.atlassian.net/wiki/display/JSUTIL/JIRA+Suite+Utilities+Workflow+Post-Functions).

 

View More Comments
David Yu
David Yu June 1, 2015

When you make a status that allows all states to transition into it, there isn't a way to apply a post-function.

Like
Reply

Suggest an answer

Log in or Sign up to answer
Jira
Jira Software
TAGS
AUG Leaders

Atlassian Community Events

    See all events