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All Web hook's failing with short URLS Edited

Hi All,

We are updating Jira tickets from MS Azure via web hooks, Original URLs from MS contains special characters and URL are not recognized by MS over web hook call from Jira, as Jira adding Default values for Special characters(like % is added with  %25) on url that throwing error 404. 

As an alternate we started using Short URL's from third party services long back, it was working fine till end of last month and now all web hooks started failing, web hooks were fired from Jira but the Body & Header data(content-length) are missing over web hook call, tried with all short url services but facing same issue with all services.  Is this is a bug from Atlassian or any issue with third party services unable to understand, can any one please suggest how to sort out the issue. Thanks





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Dario B Atlassian Team Jul 09, 2021

Hello @Rajesh Konda ,

If I understand correctly you are reporting 2 different issues in here:

  1. Jira is Url-encoding special characters in the Webhook url when sending the request and this is causing the integration to fail
  2. When using short urls, some parts of the body and header are missing


Now, if my understanding is correct:

  1. This is expected behavior: as written in RFC-3986 Uniform Resource Identifier (URI): Generic Syntax reserved characters needs to be percent-encoded (or url-encoded)
  2. In order to determine whether the issue is with Jira or with the short-url service (or anywhere else), I'd advise to create an exact copy of the webhook you are sending to Azure but configure it to send the data to a mock endpoint created using or or any other similar web-requests debug tool. This way you can see if Jira is sending the right data or not. Once verified please let us know the results.


Finally, as a possible workaround for this, you might want to use a Jira Automation to send the desired information to Azure, instead of using a Webhook. This way you are able to set the authentication header without needing to add extra parameters for authentication to the URL.

For details on how to do this please see:


You may also want to review:


I hope this helps.



Hi @Dario B  Thanks for the response, percent-encoded (or url-encoded  doc helped me to find my solution. I have replaced reserved character of the the Azure URL with related one  provided on wiki and it started working. Thank you so much for your assistance.


Like Dario B likes this
Dario B Atlassian Team Jul 14, 2021

I am happy to know this helped @Rajesh Konda! :) 

Like Rajesh Konda likes this

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