Agent adding new users to the "requested participants"

Jeremy_Rampe April 4, 2024

I am trying to build out a support form, and I want to have a field that is essentially "Other people we should add to this ticket"  

If the customer enters 3 or so emails into that field, is it possible for the Agent working the request to add them to the "request participants" field?  So far its not allowing me to have them create a new customer based on that

1 answer

0 votes
Zoey Wang
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
April 4, 2024

Hi @Jeremy_Rampe 

There is a native functionality for adding users to a ticket via Portal. Once request participants are added to the ticket by the requestor, your agent should be able to view/manage them at their end. 

Here is the document you can refer to for a similar use case. 

Suggest an answer

Log in or Sign up to answer
Site Admin
AUG Leaders

Atlassian Community Events