JIRA software 7.3 server.
we had issues with our marketplace page constantly refreshing in our test instance. so, we tried to restart and we hit the https://confluence.atlassian.com/jirakb/troubleshooting-jira-startup-failed-error-394464512.html?_ga=2.174848363.839731367.1515522910-746151401.1504206098 and after trying a few things, we resolved the issue but below add-on's are missing.
I would want to see what the logs say regarding those add-ons so if you can provide the snippets you find related to them that would be great. Also, if the plugins are disabled you'd be able to see this in the database:
SELECT * FROM pluginstate where pluginenabled = 'false';
If you see the UPM and the healthcheck plugin you can enable tjem using the SQL query below:
UPDATE pluginstate SET pluginenabled='true' WHERE pluginkey='<pluginkey from query above>';
Once you've made that chance restart JIRA. Let me know what you find.
Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...
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