After a restart, our JIRA test instance is missing add-on(Atlassian Universal & Support Healthcheck) Edited

JIRA software 7.3 server.

we had issues with our marketplace page constantly refreshing in our test instance. so, we tried to restart and we hit the https://confluence.atlassian.com/jirakb/troubleshooting-jira-startup-failed-error-394464512.html?_ga=2.174848363.839731367.1515522910-746151401.1504206098 and after trying a few things, we resolved the issue but below add-on's are missing.

Atlassian Universal Plugin Manager Self-Update Plugin

Support Healthcheck Plugin

 

thanks!

1 answer

0 votes

Hi

  • Are they missing or disabled?
  • Do you see any errors in the logs regarding these two add-ons?

I would want to see what the logs say regarding those add-ons so if you can provide the snippets you find related to them that would be great.  Also,  if the plugins are disabled you'd be able to see this in the database:

  1. Stop JIRA
  2. Run the following SQL Command
SELECT * FROM pluginstate where pluginenabled = 'false';

If you see the UPM and the healthcheck plugin you can enable tjem using the SQL query below:

  • UPDATE pluginstate SET pluginenabled='true' WHERE pluginkey='<pluginkey from query above>';
    

 

Once you've made that chance restart JIRA.  Let me know what you find.

Cheers,

Branden

thanks branden,

There are not disabled. we cannot see them in our QA.

we cannot see them on marketplace either to re-install. It is possible that they have been renamed.

we want to mimic our QA instance exactly to be same as PROD.

I'm thinking the above mentioned plug-ins are redundant but not sure. we can see the below plug-ins in our QA.

Atlassian JIRA - Plugins - Instance Health Plugin

Atlassian Universal Plugin Manager Plugin

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

3,121 views 13 19
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot