We're creating an after hours support team outside of our normal 9-5 guys. We need to setup a rule in the support desk that determines if a ticket was created outside of the normal hours of operation, and assigns it to a specific user and sends an email notification.
I'm comfortable with logistics of the rule with the exception of identifying the specific time a ticket was created, and whether or not it was created on a weekend.
I feel like there's a simple solution that i'm missing.
TL;DR - I need a rule that can identify what time a ticket was created. I also need a rule that can identify if a rule was created on a weekend.
I don't know of an automation rule that you could setup to do this in the service desk. You could create an after hours support request type. The users would have to submit it via the portal and it could then be auto assigned to the user you specified as the assignee when configuring the request type fields.
Atlassian Summit is an excellent opportunity for in-person support, training, and networking.Learn more
Hello! I'm Rayen, a product manager at Atlassian. My team and I are working hard to improve the trial experience for Jira Software Cloud. We are interested in talking to 20 people planning t...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs