Administrative access prompts every change

Hello, I am wondering if this is a bug in JIRA 6 or a problem with my specific install.

I understand that when you login to the Admin console you are prompted to resupply your credentials. I have never changed the default setting and it is set to 10 minutes. However it prompts me not only any time I click on anything, but even during plugin upgrades. This is VERY annoying.

"If you were sent to this page from a link obtained from an untrusted source please proceed with caution or validate the link source before continuing."

This is the message I receive constantly. So does JIRA not recognize that I came from another JIRA page or is this a websudo timeout issue? Please advise.

3 answers

1 accepted

I am experiencing the same problem ever since I upgraded to JIRA 6. However, in my case I have determined that the behavior is caused whenever I have Confluence opened in another tab. If I close out all my Confluence tabs, the behavior goes back to normal. There are some suggested workarounds mentioned in the accepted answer to this question, but I haven't tried them.

Hi Kevin,

I was able to resolve a very similar problem, though the answer was not posted for various reasons.

However this is the link that helped me.

Basically what is occuring is this. Your Confluence and JIRA installations share the same Base URL or path but connect through different ports. The cookie that saves your login data does not save port information. This link will walk you through how to change the stored SESSIONID for both applications. When you log into JIRA it creates a cookie. Then when you login to Confluence it is over writing that cookie and JIRA thinks you logged out. By changing the session ID for each application this will no longer occur. The other option would be to change the path for each application. I am not sure of any specifics of your setup but this is what solved my issue.



Awesome! Resolution Option 2 seems to have resolved it for me (and no restart required). Thanks for posting, Rich!

Hi Richard,

You can refer to this document to fix your issue:

Best Regards


I have read the article and had found that information previously. I prefer to have the secure administrator session enabled, but it prompts for a password well before 10 minutes.

I have worked around this by disabling the feature during large upgrades but would prefer to have it active. Some plugins would show errors because I would be prompted for admin credentials mid upgrade. I hope this is corrected in future versions of JIRA.

Thank you for your help.


Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

2,826 views 12 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot