Administration-> Jira Import!

Dear Customer Support -

We have a Jira OnDemand Setup with multiple existing projects. I want to import old Mantis tickets into the new Jira OnDemand system.

I created a local standalone instance of Jira and imported Mantis issues. I now want to import these issues in Jira OnDemand.

I goto 'Administration->Jira Import' and begin the process. However, two pieces of information is scaring me:

"This operation will delete all existing JIRA data (including attachments, avatars and logos, if selected) in your JIRA instance."

"This import procedure overwrites all the existing data and configuration in JIRA Cloud and cross-application settings."

I've read all the tickets about this issue. Can you please tell me if i goto 'Administration->System->Jira Import' and follow the wizard. Will the current projects in Jira OnDemand get overwritten??

Note: all data has been uploaded to webdav.

A speedy response is much appreciated.


1 answer

everything will be deleted and the data will be imported.

Hi John -

Thanks! How do I prevent all the data that currently resides in Jira OnDemand from getting deleted while i import this additional project?


Single project import is a restricted function in OnDemand. Once you import the data in your OnDemand, it will overwrite all existing data.

You could either export your OnDemand data and merge it with the self hosted or consider the CSV option (

Thanks Abdoulaye!

I need to get all images from standalone instance into 'OnDemand Project'. Can i do this via the CSV option?


You could browse through these discussions on this matter:

You could as well zip your attachment and upload them into webdav. Then do an import using the JIRA import wizard for attachment only.

Suggest an answer

Log in or Sign up to answer
Atlassian Community Anniversary

Happy Anniversary, Atlassian Community!

This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.

Read more
Community showcase
Julia Dillon
Posted Apr 17, 2018 in Jira

Tell us how your team runs on Jira!

Hey Atlassian Community! Today we are launching a bunch of customer stories about the amazing work teams, like Dropbox and Twilio, are doing with Jira. You can check out the stories here. The thi...

819 views 2 19
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you