If I add a customer(not a user or service desk agent) to the watchers list of an issue, they get notifications about external as well as internal comments. Being customers, they should not get notifications about internal comments
Is there any way to fix this?
The purpose of the Watcher is receive all notification about an issue in order to keep updated about progress, comments, modification...
So like Juan said before, it’s better to add them as Request Participants instead of Watchers.
Let us know if this has answered your question or if you need any assistance.
Badges are a great way to show off community activity, whether you’re a newbie or a Champion.Learn more
Hi Atlassian Community! My name is Shana, and I’m on the Jira Software team. One of the many reasons this Community exists is to connect you to others on similar product journeys or with comparabl...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs