Adding customers to watchers list causes them to see internal comments

If I add a customer(not a user or service desk agent) to the watchers list of an issue, they get notifications about external as well as internal comments. Being customers, they should not get notifications about internal comments

Is there any way to fix this?

3 answers

1 accepted

Perhaps if you add them as Request Participants instead of Watchers they won't get internal comments.  Try that and see.

1 vote
Paulo Hennig Atlassian Team May 28, 2015

Hello Puneet,

The purpose of the Watcher is receive all notification about an issue in order to keep updated about progress, comments, modification... 

So like Juan said before, it’s better to add them as Request Participants instead of Watchers.

 

Let us know if this has answered your question or if you need any assistance.

Great!  It is exactly the feature I was looking for. I will play around with it.

Suggest an answer

Log in or Sign up to answer
How to earn badges on the Atlassian Community

How to earn badges on the Atlassian Community

Badges are a great way to show off community activity, whether you’re a newbie or a Champion.

Learn more
Community showcase
Published Monday in Jira Software

How large do you think Jira Software can grow?

Hi Atlassian Community! My name is Shana, and I’m on the Jira Software team. One of the many reasons this Community exists is to connect you to others on similar product journeys or with comparabl...

639 views 6 12
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you