Adding customers to watchers list causes them to see internal comments

If I add a customer(not a user or service desk agent) to the watchers list of an issue, they get notifications about external as well as internal comments. Being customers, they should not get notifications about internal comments

Is there any way to fix this?

3 answers

1 accepted

Perhaps if you add them as Request Participants instead of Watchers they won't get internal comments.  Try that and see.

1 vote
Paulo Hennig Atlassian Team May 28, 2015

Hello Puneet,

The purpose of the Watcher is receive all notification about an issue in order to keep updated about progress, comments, modification... 

So like Juan said before, it’s better to add them as Request Participants instead of Watchers.

 

Let us know if this has answered your question or if you need any assistance.

Great!  It is exactly the feature I was looking for. I will play around with it.

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

3,305 views 14 20
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot