If I add a customer(not a user or service desk agent) to the watchers list of an issue, they get notifications about external as well as internal comments. Being customers, they should not get notifications about internal comments
Is there any way to fix this?
The purpose of the Watcher is receive all notification about an issue in order to keep updated about progress, comments, modification...
So like Juan said before, it’s better to add them as Request Participants instead of Watchers.
Let us know if this has answered your question or if you need any assistance.
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