I am trying to find the best way to update all linked issues with whatever comments are added to the parent issue.
For example, I have a Problem, and that problem has 5 linked Service Request issues. When the assignee for the problem adds a comment to it, it adds the same comment to all linked issues.
@Raynard Rhodes sorry to bring this up from the past.
I wasn't able to find the 'When: Value changes for...Comment' trigger, is that just legacy? As Automation has trigger 'Issue commented' currently.
I'm struggling with getting this to work, so just wondering if there was a conscious decision there that affects the outcome.
Hi @Raynard Rhodes , I am sure your code helps me. But somehow I am not successful with the code.
Could you please correct me if I was wrong. I have attached the screenshot for your reference.
My Requirement is when the comment added on the Issue I also want that comment on all related linked issues. Thanks in Advance.
when I try try this, it will work for first comment added but future comments between my JIRA cloud projct and JSM project will not be added:
When I try using a branch with condition to linked issues it will run in a loop and add multiple duplicate comments.
I simply want to add any new comment added from JIRA core ticket to linked JSM ticket. If not JSM is useless to me as I dont want my team to have to maintain both JIRA and JSM tickets independently.
Does the audit log get generated for future comments? If not, then your rule is not triggering..
Also, I see only one project name in your screenshot. When I was working on a similar requirement but that was to copy the status from cloud software project to JSD project.. I had to mention both the cloud project and JSD project names in the rule.
I'm also trying to set this up. I've managed to get the rule running as a global rule, however really I want it run as a project rule because it's only comments on tickets in a particular project that I want to copy to linked issues.
However when I set up the same rule as a project one it doesn't seem to add comments to linked issues that are in other projects. I was wondering if anyone has a solution for this other than using a global rule?
It seems like global on our plan will going to allow 1000 triggers per month and only a very small fraction of comments will be relevant for my use case, so I really don't want to use up the global allowance!
I tried the same approach and the comment is correcty added to Jira SD, starting from the comment added to Jira SW project.
The problem I have is that the comment created in SD is never "shared with customer". Moreover, I don't have an editable checkbox in the definition of the Project automation WF: I don't have the ceckbox at all, in the Add comment.
What is it wrong???