Adding additional email accounts in addition to the jira@mydomain.atlasssian.net

I am working on setting up the automatic issue creation by email. I am successful for one project...I use the default 'jira@mydomain.atlasssian.net' and associate that to one of my projects using a mail handler.

But I have more than one project. Is it possible to create additional email accounts, one for each project...eg.

project1@mydomain.atlasssian.net'
project2@mydomain.atlasssian.net'
project3@mydomain.atlasssian.net'

Then add seperate mail handlers for each of those.

2 answers

1 accepted

Thanks Simon.

Could you confirm if I can use Exchange as a mail server? If so, how would that be done?

You should be able to use Exchange for a mail server. See our documentation here - we also have an example using Gmail that should apply to Exchange.

https://confluence.atlassian.com/display/JIRA/Creating+Issues+and+Comments+from+Email

Ok thanks. I'll take another look. I thought I read somewhere that you could not use exchange since it is not techincally POP3/IMAP.

Did a bit of digging, and I'm afraid that SMTP mail servers (like exchange) are not supported in OnDemand.

I came to the same conclusion last night. I have been trying to get exchange to work but no luck. I used gmail and got it working in seconds.

Hi Christoph,

In the OnDemand version of JIRA, only one email account is available for incoming issue creation via email. I'm afraid it is a limitation of the OnDemand version.

This limitation is not present in the download version of JIRA.

Sorry for the bad news :(

-Simon

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

3,100 views 13 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot