Adding WP in Cpanel for New Hosting

Hi,

My site was created and hosted with namecheap. then I got a new host with Atlassian. However to my surprise, there is no live support and I'm no technical expert on this issue.

I made a backup of my files and uploaded them to the new Cpanel then unzipped but the site was showing 303 error. 

I have loaded the wp-legacy for now but not able to know how to add my wordpress from the cpanel.

anybody willing to assist me using skype please.

Kind Regards,

Nizar

1 answer

0 votes

Hi Nizar,

We aren't a hosting company, but a software provider. If you can let me know the address where you uploaded your legacy Wordpress files then I will be able to help you figure out which company you need to contact for assistance.

Kind Regards,
Shannon

Hi Shannon,

Thanks for taking the time to drop a reply.

I had my site hosted at namecheap.com then i got a life hosting from a third party with cpanel showing at the documentation tab on the bottom of the page leading to ATLASSIAN.

This is where i log into my account from http://renewablesnaps.com/cpanel

i get to:

http://renewablesnaps.com:2082/cpsess3384866076/frontend/paper_lantern/index.htmcPanel, Inc. 

66.0.29

clicking on Documentation takes me to 

https://go.cpanel.net/paperlanterndocs

which redirects to:

https://documentation.cpanel.net/display/ALD/cPanel%20User%20Documentation

at the bottom of the page it has ATLASSIAN.

That's why I raised the question trying to find out who is running this Cpanel and how to get further help.

 

Kind Regards,

Nizar

The link to Atlassian is there because Cpanel is using Atlassian products to serve their documentation.

Cpanel probably don't know who your host is either - it is someone using their software, the same way they are simply using Atlassian software.

You need to talk to renewablesnaps

Thanks for your clarifications.

renewablesnaps is my website.

KR

Nizar

Ok, so who hosts it?  You or a third party?  I

f it's a third party, you need to talk to them. 

If it's running on your servers, then you'll need to debug the Cpanel problems, probably by asking in a Cpanel support or help forum.

Hi Nizar,

According to the IP your domain is using, your host is UnlimitedWebHosting in the UK:

https://www.unlimitedwebhosting.co.uk/contact

You can contact them from that page and they'll be able to help you with WordPress and CPanel. :)

Take care!

Kind Regards,
Shannon

Thanks Shannon,

I sent them email yesterday and still no response till now.

 

Kind Regards,

Nizar

Nizar,

Thank you for letting me know you were able to email them. We aren't affiliated with them in any way, but I hope you will be able to get in touch with them shortly.

Take care and Kind Regards,
Shannon

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