Adding Muliple Users from asset to issue reads all the users as inactive

Manuel Vega IV
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January 30, 2024

I am Trying to add members from a multi user asset object to an issue. When the multi user is only populate with 1 user they are added without issue. When more than 1 user is in the multi select on the asset object the automation says both user are inactive. All user regularly use Jira, all fields are a multi select.

Jira Multi user select single user success.png

The Field showing it was not filled in. 

Jira Multi user select multi user fail.png

The Automation showing that both users are inactive. Even thought I am one of them.

Jira Multi user select Automation error.png

The automation rules referencing the asset objects "Group's" members

Jira Multi user select Automation.png

The single user that worked for Business

Jira Multi user select Buisness group single user.png

The single user that worked for Support

Jira Multi user select Support group multi user.png

The multi users that failed in the automation. Due to both user being called inactive.

Jira Multi user select Support group single user.png

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