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Add work description field to transition screen

We want to be able to add work description field (and not comments field) on a screen presented on transition, but i can't find it on available fields.

I have readed almost all documentation and community posts but no one talk about this specific aspect.

I know that the provided JIRA time tracking support copy of comment content into the worklog description as an option, but we need and want make comments and worklogs separate.

We use JIRA Software (Cloud)

Thanks in advance.

In the below screens:

  • the first one is the custom screen,
  • the second one is the standard provided time tracking screen.

custom-screen.pngstandard-time-tracking.png

 

1 answer

0 votes

The "work description" is part of the work log, not an issue field.  You have to enter a work log in order to enter the description of the work.

Hi Nic,

I'm sorry, I forgot to include a screenshot of the screen configuration. custom-screen-config.pngAs you can see I already entered the work log item. This configuration builds the first screen that you see in the post above.

I have also readed about project permissions and anyone can create/modify/delete a work log for now. 

Are there any other configurations that prevent the display of the "work description" element?

It's not about configuration.  It's about where data is captured.

The "work description" is a field intended to capture information about the work that is being logged.  The field is part of a data item that is about work that is logged on the issue.  It is not directly a part of the issue.  You can't have a "work description" outside a record of work done - it does not make sense.

I think you did not fully understand the previous question, maybe the screen shots in Italian have confused you.

I reformulate in the simplest and clearest way possible: in a screen created to be displayed during a workflow transition is it possible to insert a worklog element (time taken, work description, etc.) as in the screen displayed for time tracking?

If so, which elements must be specified?

Thanks for your time.

No, I understood it perfectly.

You are trying to add a "work description" field to a screen that is for updating issue data rather than the work log.  As a work description is part of a work log and not the issue, this request is nonsense.

Sorry, Nic,
but refering to the screenshots, the time taken field and the starting time field are (saved) to the issue itself, or in the work log of the issue?

On the work log.

Exactly, Nic, so the request makes sense.

I try to reformulate the question, maybe we understand each other.

 

The custom screen:custom_screen.png

_________________________________________________________________

Editing the screen:

custom_screen_editing.png

 

_________________________________________________________________
Database schema:
(we have already the StartDate and TimeWorked in the custom screen)

the_question.png

You don't.

Putting the worklog field on the close screen is a botch that doesn't make sense.

It make really sense, because when I close an issue, and I record the time spent working to close the issue, I should describe too the work I made.

So the real problem is the worklog field in custom screens that misses an important info: the worklogbody.

Like Ankit Mathur likes this

instead, this botch actually doesn't make absolutely no sense:


____________________________________________
Important step of the workflow:

completed.png
____________________________________________
The new status of the issue:
completed2.pngcompleted3.png

I've exactly the same issue as perfectly described by @Marco Zaccari and @Marco Sacchi

As a user, even to me it makes no sense to fill in data on a screen which prompts for work log info and then, when submitting the form, adds a comment with the description of the work instead of filling the the actual worklogbody DB field as highlighed in a previous post.

A user has no other "space" other than the Comment describe what he has done!

I think that a "worklog description" textarea should be really part of the system field "timetracking" and its content added to the relative added worklog entry in the DB.

Like # people like this

I would like to second Stefano's opinion. This is a really absurd issue that we are facing. We use the worklog description to create a report on how much time was spent doing what.

Do let me know if you guys are using any workaround, since Atlassian seems bent on not solving this :(

Best,
Ankit

Like Stefano Coletta likes this

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