Add subtasks automatically based on incoming emails to JIRA

Hi, We need to be able to add subtasks automatically using incoming emails. * We have manually created tasks. The optimal solution would be to be able to use parts of the email content (subject and message) to create the names of the subtasks. Is this possible using an existing plugin? Many thanks, Paul

2 answers

0 votes
Ahmad Danial Atlassian Team Jun 18, 2013

Hey there, Paul.

Not sure whether there are any particular plugins that can specifically perform this but can you try to have a look at the following plugin to see if it might cater for your requirement:

Warm regards,


@Ahmad, nearly anything you want to do with email can be done with JEMH, take a look.

@Paul If you are replying to an Issue Notification email from JIRA, you can use JEMH to trigger a sub-task creation relating to the replied to issue using user supplied directives, suchas in the leading line of the email body:

Or in the subject:
If your intent is to create subtasks automatically, without any specific interaction from the user, can you describe what logic you would use to:
- identify the parent issue
- locate content in the email that would be used as?? Summary, Description, etc?

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

2,896 views 12 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot