I am currently trying to add a "How to guide" group to the customer portal which I can add text to for users to read.
Looking through the request types and field types I've noticed that there is a read-only text field and a story request type.
Is there a way currently to do this?
1) Users clicks on how to group
2) Shows a few stories types
3) Click on one of the stories
4) Read only text box shows with info
It may be easier to use something like Confluence and link it with a read-only knowledgebase, as it sounds like you are trying to create documentation for users to easily access.
Users can search for articles / information in the Customer Portal search bar.
Out of the box, JSD allows you to link to a Confluence Space. I would suggest doing that, as it will make your documentation appear clean and easily consumable.
We want to make the multiline text field read-only on customer portal as well and I have done this using Script Runner behaviour plugin but it's applicable only on create issue create but not on Customer portal screen while raising a request.
As you mentioned it will work on the JSD portal as well, could you please let me know how you have been configured it.
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