Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
Community Members
Community Events
Community Groups

Add a comment on the issue when a user approves or declines


I realized that exporting an issue to docx or pdf does not track the approve / reject action.

I would therefore like to build an automation that adds a comment when an issue is approved (e.g. approved by xxx) or when it is rejected (declined by xxx)

I started creating automation and I realized that I should have used multi-state as a trigger, checking all the status changes needed to approve / reject the issueimage.png

I noticed that there are two triggers that could be useful for starting automation, but I don't know how to know if the user has approved or rejected.




Do any of you have any ideas to implement this automation using the trigger above so that a comment can be added when a user approves or declines?


In this way I would not have to go to verify the states in the automation, that otherwise would have to be verified every time a new workflow is created



1 answer

0 votes
Eric Atlassian Team May 26, 2022

Hi @Gabriele Cecco 


I think Approval Completed could work for your use case. With that trigger you are able to access the smart value {{approval}} which should contain the final decision. For details about the {{approval}} smart value, please see




Suggest an answer

Log in or Sign up to answer
Site Admin

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you