I created a new project and want to add the new project I made to our team board, however it only has "Save As" as an option instead of "Save" for me and the other admin. We had a previous employee who owned this board and was able to do it and after they left we deactivated their account and made me and one other employee with the highest admin levels. Why won't it switch one of us as the owner of the board?
When you refer to a "team board" are you referring to an Agile board? If so you can login as the departed colleague update the administrator permissions on the board to include yourself and colleague. Then log back in as yourself and remove the departed colleague.
For all people viewing this it is a good principle to always have a backup administrator on every agile board so none become orphaned like you found.
Yes I am referring to a team board. So what's strange is it shows a current employee as the owner of the board because we transferred this when the other employee left and me as an administrator. However, when logged in as the user who is listed as the owner it still only allows a save as option when adding a project to the board, which is the same on me as the administrator.
We had deactivated the previous employees account, so I reactivated it and added them back to our user group, but when I go to the board to add a project, it also only gives a Save As option.
Not sure if there is anything else I can do besides copying the board and deleting the current.
Are you changing the sharing of the board or of the underpinning filter? Remember you can change the ownership of the filter independently of the ownership of the board. As you are adding other projects I suspect that it is the filter you are trying to save. Try looking at <yourhost>/secure/admin/filters/ViewSharedFilters.jspa to change the ownership of the filters.
Ok I understand, you are right it lists a different account for the owner of our current projects in this section. However, that user was deactivated as well and when I reactivate them, it doesn't allow me to access that area because their permissions have changed. When I am logged in as me, it allows me to go to this URL, see the owner, click change owner, but won't allow me to move forward because it says "The user 'Alix Parker' does not have permission to share with Project: 'Terravita'." which is an old project that doesn't show up anymore.
I’m a designer on the Jira team. For a long time, I’ve fielded questions from other designers about how they should be using Jira Software with their design team. I’ve also heard feedback from other ...
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