Active user count different in 6.3.9 and after upgrade to 7.1.7


After upgrading JIRA 6.3.9 to 7.1.7, the active user count does not match.

6.3.9 = 576 active users

7.1.7 = 659 used

In JIRA 7.1.7 when clicking on the link of the user number, I am redirected to the users list filtered by JIRA software access, and the number of users there is 619!!


Is there a reason for the difference?

1 answer

0 votes

Probably groups and licences.  In JIRA 6, there's a simple scheme where "active user counts as using a licence".

Under JIRA 7, that's still the case, but you can licence JIRA Core, Service Desk and Software separately, with JSD and JIRA Software users getting access to Core as well.  (So, if you have 100 Core users and 50 Software, you've got 150 active users in Core, as the 50 Software users get Core as well as Software)

I only refer to JIRA software

I see additional difference in the groups themselves

jira-users in 6.x = 488

jira-users in 7.x = 492

jira-users does not necessarily mean jira-software users.  You'll need to analyse the old and new groups on both systems to work out who has moved where.

However, with numbers being quite close and an upgrade happening, I'd also want to take a look at the upgrade logs, as it may well be that you have damaged user records that the upgrade has fixed by re-indexing.  I'd want to take a close look at the old list and the new and then closely examine the four users who have been added.

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

2,754 views 11 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot