Active directory user creation via Jira service desk

Good day, 

I want to automate active directory user creation via jira server service desk user portal. 

I've got all components in place (automation, scripts, etc) the only problem I have I dont know how to gather structured data from user who will be makings those requests. I want them to enter in separate field information like name, family name, their phone number and so on.

I see several ways of doing this:

  • create custom fields in jira sd. I dont really like it because it will require new request type creation (not to include those fields in all requests) and it's quite complex
  • parsing the description of the ticket - that will lead to a whole bunch of errors, just because it will be too complicated for users.

From my perspective - I see the solution in creating some form with data validation to gather this data and writing in a structured way in the description or in another place, so we can use it later for automation.

Does anyone already solved this problem? I would be greatful for any information on the topic.

2 answers

You want users that register themselves on JIRA Service Desk to be synchronized back to Active Directory? 


Not exactly, my HRs will create a request filling in the data and than Jira SD will run a PowerShell script that will create a user in Active Directory.


in plugin Active Directory Attr Sync, there is post function "Create user in Active Directory/Ldap Server". You need to just import configuration from JIRA to plugin or add it manually and in configuration of post function choose custom fields for user name, user e-mail, start password ....

I hope I've helped you.

Best Regards

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

2,801 views 11 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot