Active directory user creation via Jira service desk

Good day, 

I want to automate active directory user creation via jira server service desk user portal. 

I've got all components in place (automation, scripts, etc) the only problem I have I dont know how to gather structured data from user who will be makings those requests. I want them to enter in separate field information like name, family name, their phone number and so on.

I see several ways of doing this:

  • create custom fields in jira sd. I dont really like it because it will require new request type creation (not to include those fields in all requests) and it's quite complex
  • parsing the description of the ticket - that will lead to a whole bunch of errors, just because it will be too complicated for users.

From my perspective - I see the solution in creating some form with data validation to gather this data and writing in a structured way in the description or in another place, so we can use it later for automation.

Does anyone already solved this problem? I would be greatful for any information on the topic.

2 answers

You want users that register themselves on JIRA Service Desk to be synchronized back to Active Directory? 


Not exactly, my HRs will create a request filling in the data and than Jira SD will run a PowerShell script that will create a user in Active Directory.


in plugin Active Directory Attr Sync, there is post function "Create user in Active Directory/Ldap Server". You need to just import configuration from JIRA to plugin or add it manually and in configuration of post function choose custom fields for user name, user e-mail, start password ....

I hope I've helped you.

Best Regards

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