I have a use case where our support team would like to be notified with an email when users from a particular group create a JIRA issue. We are also automatically creating JIRA issues from a support email account.
After researching this quite a bit today I found enhanced mail notification plugins like JETI and JEMH but neither seems to easily allow me to solve the problem.
Thus I have concluded that the only way to really solve the problem is to write either a custom mail handler and or a custom listener some what like described in this post.
The plan would be to use the GroupManager API to test if isUserInGroup() and send the email if true.
Is this a best way to solve this issue or is there a better easier way that I missed?
ScriptRunner should be an easy way.
Place a post-function in the create-transition and give that post-function a condition/validator - only trigger if reporter is in group "specific group" - if true send a mail to group "support".
Hope this is a valid solution for you. :)
Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...
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