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I have a use case where our support team would like to be notified with an email when users from a particular group create a JIRA issue. We are also automatically creating JIRA issues from a support email account.
After researching this quite a bit today I found enhanced mail notification plugins like JETI and JEMH but neither seems to easily allow me to solve the problem.
Thus I have concluded that the only way to really solve the problem is to write either a custom mail handler and or a custom listener some what like described in this post.
https://answers.atlassian.com/questions/56290/auto-assign-labels-based-on-the-user-group
The plan would be to use the GroupManager API to test if isUserInGroup() and send the email if true.
Is this a best way to solve this issue or is there a better easier way that I missed?
Thanks
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