I have a use case where our support team would like to be notified with an email when users from a particular group create a JIRA issue. We are also automatically creating JIRA issues from a support email account.
After researching this quite a bit today I found enhanced mail notification plugins like JETI and JEMH but neither seems to easily allow me to solve the problem.
Thus I have concluded that the only way to really solve the problem is to write either a custom mail handler and or a custom listener some what like described in this post.
The plan would be to use the GroupManager API to test if isUserInGroup() and send the email if true.
Is this a best way to solve this issue or is there a better easier way that I missed?
ScriptRunner should be an easy way.
Place a post-function in the create-transition and give that post-function a condition/validator - only trigger if reporter is in group "specific group" - if true send a mail to group "support".
Hope this is a valid solution for you. :)
Hey Community mates! Claire here from the Software Product Marketing team. We all know software development changes rapidly, and it's often tough to keep up. But from our research, we've found the h...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs