AD marking users as inactive?

So we changed our AD by adding some user and group filters on our Jira server. Suddenly users, which were retrieved from AD prior, we marked as inactive. We could not mark them as active again.

 

Can anyone explain this behaviour?

 

1 answer

0 vote

Hi Timothy,

  • Are the users marked as inactive in AD?

If they are marked inactive in AD that would make sense and marking them active in AD again would allow you to mark them as active again.  If you mark them as Active in AD and still cannot mark them as active try the suggestion in the Community post Solved: Within Jira, a specific AD user will not reactivate.

Cheers,

Branden

Hi Branden,

 

These users were being retrieved from AD as active users. We change the AD user directory by adding user and group filters. They were getting thousands of unwanted users and groups with the original Base DN. We wanted to reduce this to a reasonable number :-)

Suddenly these users, which were being retrieved as active user before had an [X] beside their full name and were inactive.

 

Don't quite understand what happened...

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

3,211 views 13 19
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot