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Within Jira, a specific AD user will not reactivate

David Senterfitt Nov 03, 2015

I have a particular user that had previously left the company and was disabled within Active Directory. That person has now returned to the company and I have enabled them within Active Directory. JIRA does not show the person as active, still shows inactive. I have forced a LDAP directory synchronization. I have updated a different user's AD group membership and viewed within JIRA to confirm successful directory synchronization.  I have re-enabled a different person and successfully viewed within JIRA that person going from inactive to active.  Where do I go from here?

3 answers

1 accepted

1 vote
Answer accepted
David Senterfitt Nov 03, 2015

The solution that finally worked for me.

  1. Have the reinstated user log out of their computer.
  2. Administer their account in Active Directory.
    1. Mark their account back to "Disabled"
    2. Move their account object to a different OU
  3. Within JIRA, synchronize the LDAP directory.
  4. Within Active Directory
    1. Mark their account back to "Enabled"
    2. Move their account object to desired OU
  5. Within JIRA
    1. Synchronize the LDAP directory.
    2. Verify user account is NOT "Deactivated"

So the question here is why does it need to be disabled, moved to a different OU, sync then repeat the process (inverted) before it can finally catch up. It can mean that it only syncs one time but it does not explain the need to move them to a new OU. We can send a question to Atlassian (support.atlassian.com) and/or update their documentation about this.

Jun Zheng Jan 14, 2019

I have the same issue that an AD user can't be re-activated in JIRA.

Can this be solved within JIRA but not touching AD? 

I'm JIRA admin, I don't have access to AD, and there will be lots of hassle to make change in AD.

Thanks. 

0 votes

Can you explain more on how you do force LDAP sync? Like here? https://confluence.atlassian.com/jira/synchronising-data-from-external-directories-229838555.html

David Senterfitt Nov 03, 2015

To force a sync in Jira, go to Admin --> User Management. On left column of options, select "User Directories". Locate the listing for your Active Directory within the list of "User Directories" and on the right side you should see the word "Synchronise". Select it to synchronize.

0 votes
NastjaK Feb 01, 2019

This solution worked for me without changing OU:

  1. Login with the local account.
  2. Edit your LDAP connector settings and uncheck the following checkbox in Advanced settings section:
    Screen Shot 2019-02-01 at 11.55.44.png
  3. Force the full synchronisation.

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