Within Jira, a specific AD user will not reactivate

I have a particular user that had previously left the company and was disabled within Active Directory. That person has now returned to the company and I have enabled them within Active Directory. JIRA does not show the person as active, still shows inactive. I have forced a LDAP directory synchronization. I have updated a different user's AD group membership and viewed within JIRA to confirm successful directory synchronization.  I have re-enabled a different person and successfully viewed within JIRA that person going from inactive to active.  Where do I go from here?

2 answers

1 accepted

The solution that finally worked for me.

  1. Have the reinstated user log out of their computer.
  2. Administer their account in Active Directory.
    1. Mark their account back to "Disabled"
    2. Move their account object to a different OU
  3. Within JIRA, synchronize the LDAP directory.
  4. Within Active Directory
    1. Mark their account back to "Enabled"
    2. Move their account object to desired OU
  5. Within JIRA
    1. Synchronize the LDAP directory.
    2. Verify user account is NOT "Deactivated"

So the question here is why does it need to be disabled, moved to a different OU, sync then repeat the process (inverted) before it can finally catch up. It can mean that it only syncs one time but it does not explain the need to move them to a new OU. We can send a question to Atlassian (support.atlassian.com) and/or update their documentation about this.

To force a sync in Jira, go to Admin --> User Management. On left column of options, select "User Directories". Locate the listing for your Active Directory within the list of "User Directories" and on the right side you should see the word "Synchronise". Select it to synchronize.

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