A jira instance for working with multiple external organizations

[saltypotato]

Hello,

Currently, we're working with 4 different software companies that each have their own separate Jira instance.

But as their client we lack overview in all the tickets that are on the backlog, and that are being worked on.

So we're looking into purchasing a Jira instance for ourselves, and create a separate project for each software company, and give them access to it.

This way we have a better overview in the whole backlog, and it makes collaboration a lot easier (we think).

However, we also want to make use of automations, like linking their github/gitlab accounts to each project in our instance.

Is this something that's possible with Jira?

And is this idea even feasible, is there something easier & more straightforward?


Appreciate any help, thanks!

[Mathieu Lepoutre {Exalate}]

Dear @saltypotato 

I work for Exalate.

Managing multiple Jira instances can be challenging. Your idea of consolidating into a single Jira instance is solid, but keeping everything in sync across different companies’ Jira systems might still be tricky.

 You could explore a tool like Exalate, which allows seamless bi-directional synchronization between separate Jira instances. It would let you maintain visibility over all backlogs while enabling each software company to work in their own Jira environment. This might be a more straightforward and scalable approach.

Thank you.

Kind regards,
Mathieu Lepoutre

[saltypotato]

Hi Mathieu,

Thanks for the response. We've already looked into Exalate, but the pricing is outside our budget.

So we'll probably be going with the single Jira instance, and giving each software company their own project.

[Shiva Kumar Hiremath]

Hello @ saltypotato,

Yes, your idea is feasible and can be implemented with Jira. Here’s how you can achieve it:

Set up a Jira instance and create separate projects for each software company. This will help you manage and track their work individually while maintaining an overall view.

Syncing data between two Jira instances can be achieved using several methods, depending on your specific needs and the tools available. Tools like Exalate and Backbone Issue Sync are popular for syncing data between Jira instances.

may I know whether you are using Jira cloud or data center.

[saltypotato]

We're planning to use Jira Cloud. Some of our suppliers have Jira Cloud and some have Jira Data Center.

Are our software suppliers still able to connect their own Gitlab/Github instances for PR automation, etc.?

And when using a tool like Exalate, do we need to buy an Exalate subscription for each instance?