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Unable to get the verification email.

I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
May 23, 2023

It says, that the invitation has been sent, but I do not get any email. Could be that my email is being blocked since it happened when I initially signed up as well. I was not getting the invitation to join my team's Jira but was able to get it after a few tries. 

1 comment

Andy Heinzer
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
May 23, 2023

Hi @sparsh 
I found there was a suppression on your account from our side.  There was a response from your SMTP server initially of:

550 5.4.1 Recipient address rejected: Access denied. AS(201806281) [ 2023-05-02T03:42:14.295Z 08DB4AA70F8AC1D7]

I have cleared the suppression on our side.

We have see this particular can be common with some outlook email providers.  I recommend walking through our guide over in in order to prevent this from happening again.


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