Hi, I am trying to find solution for this problem. We enabled article suggestion option, as per: https://support.atlassian.com/jira-service-management-cloud/docs/how-do-you-automatically-present-articles-to-customers-in-a-request/
The challenge we face is fact that suggestion box is very small and narrow, so whole tittle of the article can not be seen, when user provide problem description. I think this can be changed somewhere in the configuration file on Jira server. We use data center version of Jira.
Any help how and where should we look for it?
Connect with like-minded Atlassian users at free events near you!Find an event
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no Community Events near you at the moment.Host an event
You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events