Jira Image of the Day: Status vs. Status Category Queries

[#1]

The query Status = Done only returns issues in the “Done” status

The query statusCategory = Done returns issues in multiple statuses

Concept Relates To

Application Type	Jira Work Management, Jira Software, Jira Service Management, Jira Core
Deployment Type	Jira Cloud, Jira Server, Jira Data Center

What is shown?

Two ways to query for completed issues

Visit: Admin > Issues > Statuses
Visit: Admin > Issues > Workflows
Visit: Filters > View all issues

What can we learn?

In the previous Jira Image of the Day: Using Status Categories and Worst Jira Admin Contest: Multiple Green Statuses articles, we discussed the three different status categories and the impacts of using multiple workflow statuses in the “Done” status category.

When a workflow contains multiple statuses in the same status category, you’ll need to train people to use the right JQL. For example, if the query is Status = Done, only one issue is returned even though there are more issues that have reached the end of their lifecycle. As such, reports using this type of query may be misleading.

Instead, it’s safer to use to use a query like statusCategory = Done, which returns all issues in the green “Done” status.

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