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At Atlassian, we take great pride in the software we ship, and even greater pride in the success our customers achieve when they use our products. #JiraHeroes is our monthly spotlight series where we ask customers to share their success stories with Jira Software. We hope that customers will find inspiration on how to overcome their own challenges by hearing how our #JiraHeroes overcame theirs.
This month, we’re featuring Sue Wilson (@swilson), who noticed that a misunderstanding of resolution and done fields were affecting reporting and took steps to configure advanced workflow functionality to standardize the resolution process across teams.
My name is Susan (Sue) Wilson. I live in Pennsylvania, USA. I have almost 15 years experience administering Atlassian products on both server and cloud platforms. Currently, I am a Jira Administrator at a software company called Visual Lease. They provide lease optimization software, empowering organizations to transform their lease accounting compliance requirements into financial opportunities. In my current role, I also administer Jira Service Management & Confluence on the Cloud platform.
The Resolution field and process have been misunderstood and challenging to resolve at multiple organizations. For example:
To resolve (no pun intended) these administrative problems, I took the following steps:
Google is your best friend! If you have little or no experience with Jira, Google will point you to Jira Communities that provide GREAT support. After ~15 years as an Atlassian Admin, I still use Google and LOVE the access and support of the Atlassian Community to help me through challenges or provide confirmation of what can or cannot be done.
Thank you so much for sharing your insights, Sue!
Are you inspired by Sue's story? Do you have a Jira Heroes story of your own of how you’ve used Jira in a way that impacted your team? Check out our call for submissions, and let us know you’re interested in the comments! 🙌🏼