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How to allow a user to see specific tickets w/o issue security

If you don't want to use Issue security to restrict users to see tickets and also don't want all your users to see all tickets available in Jira, this article will help you achieve this.

By simply adding a user picker custom field in the permission "Browse Project" you can choose the ticket and the user that you want to share with.

 

1 - Create a custom field with the type "User Picker (multiple users)" and add to the project screen.

Screenshot 2018-08-14_17-26-20.png

2 - Go to the Project settings > Permission and add the custom field on Browse projects > User custom field value > Grant.

Screenshot 2018-08-14_17-28-51.png

Screenshot 2018-08-14_17-29-15.png

3 - Go to the ticket that you want to share with this user and click on Admin > Add field.

4 - After clicking on Edit field, on the next screen, you will type the users' name and Submit.

Screenshot 2018-08-14_15-14-47.png

Screenshot 2018-08-14_15-15-03.png

NOTES

  • Users must be added to the default group of the desired product, it means that they will count as a licensed one.
  • Users added to this field will be able to see all projects, but not the issues. They will only see the issue if you add their name.
  • If you want the user to comment on the ticket, then just add the same custom field on "Add Comments" permission as well.

 

Update:

With the recent changes in Jira regarding the New issue view, the option "Edit field" is not available anymore.

Now, it will be necessary to add the field to the view/edit screen and it will be visible on all tickets, it will not be possible to select only on a specific ticket.

Please, go to Project settings > Screens > Click on Screen Shot 2021-04-07 at 10.51.52.pngto edit the screens for the desired issue types.

Screen Shot 2021-04-07 at 10.53.09.png

Screen Shot 2021-04-07 at 10.53.38.png

Then, search for the field you created previously and add it to the screen.

Hope this helps!

If you have questions or feedback, please let us know.

12 comments

Fadoua Community Leader Sep 07, 2018

Very interesting! Thank you @Angélica Luz for this valuable information and a thank you to @Daniel Eads for sharing this post!

You're very welcome @Fadoua
I'm so glad that the article is helpful!

Regards,
Angélica

Does this approach make the project name (but not the issue details) visible to everyone, even if they are not logged in?

Hi @Matt Doar__ LinkedIn

Thank you for your question.

The name of the projects will be available only for internal users, those who are logged in.

This configuration does not make the project public, because when you add the name of the user (step 4) only this user will see the project list.

Regards,
Angélica

I remember now. When you have a set of users who are third party contractors and they are not supposed to see the names of any projects that they don't have access to (they don't have Browse Projects permission). Then adding a User Picker field to the Browse Projects permission allows them to see the project name (but still not the issues).

So if your project name or key is sensitive, this approach will leak that information to all authenticated users. Probably not a big deal in most cases but good to know. Unauthenticated users will not see any project information. Tested in Jira 8.0 EAP.

Like Yugo Hino likes this

Hi @Matt Doar__ LinkedIn,

I know that it has been a while, but I was searching for something else and found a bug related to your concern about the projects' names and I would like to share here:

- https://jira.atlassian.com/browse/JRASERVER-34389
- https://jira.atlassian.com/browse/JRASERVER-31720

Regards,
Angélica

Like Yugo Hino likes this

Exactly, thank you for adding them. Just one of those things it helps to know :)

Hi Angelica,

This is an amazing solution 

thanks,

Sayan

Hello - This solution worked for what I needed to do. But why doesn't it send a notification to the user who's tagged?

Hi @Steven Slezak,

Welcome to the Community!

The user will receive a notification if you mention them in a comment, for example, but they won't receive a notification when you select them on the field you created. The field is a User Picker custom field the same as the Assignee field, but it doesn't have the same functionality, so the person won't be notified when you select them.

Kind regards,
Angélica

Hi @Angélica Luz 
Great article, it looks like the answer to my prayers. 
However I am getting stuck at step 1, and I am wondering if this approach works with the next gen projects?

Like Angélica Luz likes this

Hello @Irene Ryan,

The steps apply only to classic (company-managed) projects. 

On next-gen (team-managed), it’s not possible to add a field to the permissions, and also, the available permissions on Project settings > Access don’t allow only “View” issues.

Kind regards,
Angélica

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