Considering Jira Service Management? $600 USD to share your experience

Recruitment for this research has finished. Thanks to everyone who expressed interest :) 

Hello Community :wave:

Are you a Jira Software Admin about to begin your Jira Service Management journey?

We’d love to hear from you and better understand your needs so we can help you find success with our product.

Click here to apply!

Join the Atlassian Research team for a 2-month study on how you get up and running with Jira Service Management.

We want to meet with you ongoing to:

  • Understand your needs and how you configure and use the product,

  • Understand what resources would help you achieve your goals with the tool,

  • Learn what happens outside of the product (onboarding users, making a business case, gathering team requirements, etc.),

  • Make sure your service desk launches successfully.

There’s no guarantee you’ll be selected, but we’ll do our best to accommodate as many as we can.

What you get out of this?

A successful service desk setup! We can help you find the answers to your questions through direct contact with product experts.

You’ll also be contributing to improving the Jira Service Management experience for all users.

What’s involved in the research?

The 2-month study involves a series of remote sessions and logging snippets of your experiences with the product. As a thank-you, you’ll receive up to $600 USD in the form of an e-gift card.

To participate and receive the full payment, we expect the following:

  • Completion of x1, 30-min briefing session before commencing the study. This session will help you understand what’s expected during the research. It’ll also help us understand your role and your organisation.

  • Hold off from signing up for a Jira Service Management account until after the pre-study briefing session.

  • Completion of x4, 1-hour online chats over the next 2 months. These will be conducted every 2 weeks on a Thursday or Friday, Australian Eastern Standard Time, but there’s flexibility on the day and time.

  • Completion of x4 online journal entries over the next 2 months. These will be submitted every 2 weeks, on alternate weeks to the online chats. You can add videos and/or screenshots to support your entries.

  • Optional. Complete journal entries every time you use Jira Service Management. You’ll be given prompts to comment on your experiences with the tool. You can add videos and/or screenshots to support your entries.

  • During the online chats, allow the researcher to view your screen via Zoom and video record each conversation (for internal research purposes only and won't be shared externally). Please read our Participant Agreement to learn more.

As with any research, we know life gets busy. If you need to withdraw from the study, at any point, you’ll receive a portion of the thank-you gift that represents your involvement in the research.

Who do we want to talk to?

Active Jira Admins, whether newbies or season pros, from all types of teams including IT, Software Development/Engineering, Customer Support, and Business teams (eg. Human Resources, Marketing, Legal, Sales).

Of course, your organisation needs to be considering Jira Service Management and signing up for a plan (free or paid) in the near future.

If this isn’t you, but you know someone who would benefit from this research, please share this page and get them to sign up. 

How do I get involved?

Just click on this link to sign up and we’ll reach out to you if you’re selected! We’d love to hear from you.

If you have any questions or would like to contact me directly, you can email me at




Lead Researcher, Jira Service Management


Jean Charles Bannier Guerrero April 20, 2024

Hola Adriana,


What are the location requirements for this? Can you be located in Europe?





Adriana Vargas Sáenz
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
April 25, 2024

Hi @Jean Charles Bannier Guerrero, yes, you could be anywhere really. The research does include some zoom chats with me, but we can make the time difference work. Where are you located?


Clara Valverde
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
May 3, 2024

I want to participate

Adriana Vargas Sáenz
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
May 7, 2024

Hi @Clara Valverde and thanks for your interest :)
To participate please follow the instructions in the post.

Like Clara Valverde likes this


Log in or Sign up to comment
AUG Leaders

Atlassian Community Events