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Hello Jira Community,
As communicated in our previous post, we began deprecating the old Issue Create experience starting in June 2022. And we’re happy to share that as of July 04, 2022, 99.3% of all our users use the new Issue Create experience.
While we get to 100% migration, we’d like to inform you that you may need to make changes to your existing workflow validators for the create transition based on the old Global Issue Create modal for applications like ScriptRunner and JMWE. Else, the validators will stop functioning when 100% of users are migrated to the new Global Issue Create modal in December 2022.
This is due to the shift from PlainText representation on the old Global Issue Create modal to ADF (Atlassian Document Format) on the new Global Issue Create modal for custom fields: Multi-Line Text Field, Message Edit Field
You can check out the public-facing bug ticket for further technical details. You can also refer to the Jira Expression Framework documentation on Working with JSON and RichText constructor from ADF Map, in addition to the changelog entries on the Jira Platform Developer portal to support these changes. For further support, please leave a comment on the public-facing bug ticket or raise a support ticket.
Product Manager, Jira Cloud