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Automation for Jira rule showing random characters in its Owner and Actor

Sometimes a user will see random characters in an automation rule details' Actor and Owner fields just like the following example:



These characters aren't actually random, but the Owner and Actor user's accountID. This happens because the user accessing the automation rule doesn't have the Browse users and groups global permission, therefore they're unable to see any user specifics in the fields.

In order to fix that problem you should grant that user the global permission and the fields will show up just like normal user pickers, with the user specifics and allowing you to choose between other existing users:




Dan Breyen
Rising Star
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Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
Mar 09, 2023

Very important tip when switching from Server to Cloud!.

Like Vitor Maldonade likes this
Dave Mathijs
Community Leader
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Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Mar 13, 2023

I wish this would be fixed for JQL filters (reporter, assignee, user picker custom field) as well.


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