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I recommend creating a new question, helping to focus the conversation on the specific problem you are solving. When you create the question, please include:
describe the problem you are trying to solve; that is, "why do this"
what version of Jira you are using, as that impacts the available automation features (e.g., Jira Data Center's version of Lookup Issues does not support all fields yet)
what project type you are using, as that impacts the smart values / fields available
an image of your complete automation rule
images of any relevant actions, branches, conditions, and the trigger
an image of the audit log details showing the rule execution
describe what is not working as you expect
Those will provide context for the community to offer suggestions. Thanks!
I have a question and if I want to do it in service management project? does any of the parameters change?
using the info provided in this article I am getting a 404 form not found. I think it is because the api parameters refer to jira and not to jira service desk. isn't it?
I am currently trying to find a solution to clone an issue with an automation and copying the Confluence Pages linked to the trigger issue to the new created issue.
I really try to understand how to use this documentation to make it work, but I can't tell how and where I could include this into the automation.
If it is possible, could somebody help me with this? :)
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
I recommend creating a new question, perhaps including a link to this older article's thread, to ensure the maximum number of people see it to offer suggestions. That will help focus the discussion on your specific scenario.
When you write your question, please include the following:
what problem are you trying to solve; that is, "why do this?"
what have you tried to solve this need
what version of Jira you are using: Cloud, Server, Data Center
what project type you are using: company-managed, team-managed, and if it is Work Management project
if you have a rule started and it does not work as expected, please include:
an image of the complete rule
an image of the audit log details showing the rule execution
explain what is not working as expected, and how you know that
I really tried to understand this but I need help.
So I understood that I need to create an API token. (I did.) And I encoded it with Base64.
Now what do I do with it?
I have this Automation:
The Automation throws the error:
So I guess the thing with me not having the permission is due to the API token not being inserted anywhere. With the error I have no clue, if it is due to the API token.
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
In case somebody got stuck at the same point - here is how to go on. ;)
You need to fill the header with
key = "Authorization"
value = "Basic <the encoded <Mail>:<APIToken> >
To get it encoded just make sure you write <your mail>:<APIToken> into the encoder.
In case you need a different Response then 200, you might want to use {{webResponse.body}} (which is what I need most likely) or {{webResponses}} which gives out more information.
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