Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

SLA for Addons in JIRA Cloud Edited

Its my understanding that Add-Ons in the JIRA Cloud runs outside JIRA in another environment (see conceptual figure)


Screenshot 2020-03-26 at 08.46.39.png

It this correct? And if so - what about SLA/Uptime for these Apps? Are they Atlassian covered or...?


Scriptrunner is a great example - a fantastic plugin, but if the above is true, does Adaptavist have a SLA?

3 answers

1 accepted

0 votes
Answer accepted
JimmyVanAU Community Leader Mar 26, 2020

Hi Normann,

Your logic is correct. The marketplace apps are not covered by Atlassian (unless it happens to be an Atlassian app, e.g. Automation for Jira or Portfolio for Jira).

Each marketplace vendor will have their own SLAs, if at all, so you will need to speak to each individual vendor about if it isn't publicly published.

Hi Norman,

I notice that you have raised this question inside of our ScriptRunner for Jira Cloud support portal and we will answer your question about ScriptRunner for Jira Cloud on the support ticket that you have raised.



Thanks - Scriptrunner is a major "player" in the solution, thats way.


But its also a general question and a concept question.





That is how it looks when an Add-on vendors site is down. Screenshot from a Jira Issue in Cloud

Like wkennedy likes this

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted in Jira Core

How to manage many similar workflows?

I have multiple projects that use variations of the same base workflow. The variations depend on the requirements of the project or issue type. The variations mostly come in the form of new statuses ...

3,894 views 11 5
Join discussion

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you