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create issues and comments directly from email

Madhan October 25, 2022

When we set up the "create issues and comments directly from email" setup, everything was fine until last week, and now is not working

We have not made any changes in the configuration area.

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Patricia Francezi
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
October 25, 2022

Hi @Madhan 

Its not clear if youre using Jira ServiceManagement or other product. 

In order to help you, would be helpfull having more information, current configuration and steps used to configure when it was working. 

Madhan October 25, 2022

We are using Jira software product on cloud, we used to raise the ticket while sending the emails, so automatically create the tickets on our board,

 

It used to work but hasn't in the previous three or four days

Madhan October 25, 2022

Can someone please assist with this?

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