List view only shows issue keys and timeline is empty

[Büro Jork]

We are new to Jira Workplacemanagement (Cloud) and using the free plan.

I create a new business project and a new issue. All with default settings without any further configuration.

First problem:

In the project view when activating List view, the list contains the created issue BUT only with the "# Key" column. No other fields are available. "No Options" is shown when using the "+" symbol.

Second Problem:

Activating the timeline, an empty timeline table is shown for quite a second. Then a reload happend and a picture is shown with the advise to go to the project settings and configure a default issue type. But there is a default issuetype configured for this project.

What the heck are we doing wrong? Is this a limitation for free plan? I checked this behaviour in Chrome, Safari and Firefox. In normal and incognito windows. Always the same.

[Deleted user]

First, how do you classify an issue if it's breached?

[Nuno Ferreira]

Hi Gabrielle,

As "breached", regardless of state. We're only allowed a few issues to be breached per month.

I want to have a report that shows me the issues that have been breached by month, regardless of their currrent state. This way I can report to my customers if I've met the monthly goal.

Thanks,

Nuno

[Deleted user]

Then you will just have to create a JQL for it on a monthly basis.

https://confluence.atlassian.com/jirakb/how-to-configure-notifications-for-breached-slas-in-jira-service-desk-777027020.html

[Nuno Ferreira]

Hi Gabrielle!

Thanks for pointing this out.

The problem with this approach is that I don't get to have a history on the results.

I get the report and can file it, but today, how can I use JIRA to know the breached issues from last monht (without going back to the filed report)?

Thanks,

Nuno